Introduction
Programme overview
The Master’s Programme in Service Management is a unique opportunity for those seeking a management programme at an advanced level with a strong link to research. The programme combines in-depth subject knowledge of the services sectors with an understanding of the specific organisational and managerial needs of service activities. When applying to the Master’s Programme in Service Management, you choose one of five specialisations: Culture and Creativity Management, Supply Chain Management, Sustainable Service Management, Retail Management or Tourism. We have a mix of students from all around the world.
Features of the programme:
With an increased focus on sustainability issues in service organisations along with efforts to develop more sustainable business practices, there is a need for staff with specialised sustainability competence. You will study, analyse and discuss sustainability issues and theories with a particular focus on services and service organisations. You will gain an understanding of theories of sustainable consumption, sustainable business models and environmental governance and policy, you develop the skills needed to assess the environmental impact of service activities, and learn to identify, analyse, assess, and communicate the different aspects with regard to the sustainability of service activities in a societal context.
Curriculum
Programme structure
- Introduction to Service Management, (7.5 credits)
- Introduction to Sustainable Service Management (7.5 credits)
- Managing Service Organisations (7.5 credits)
- Theory of Social Sciences (7.5 credits)
- Methods in Social Sciences (15 credits)
- Organising Sustainability (7.5 credits)
- Assessment of Environmental Impact (7.5 credits)
- Εlective course(s) (15 credits)
- Sustainable Consumption (7.5 credits)
- Gender Equality and Service Organisations (7.5 credits)
- Master’s thesis (30 credits)
Career Opportunities
Career prospects
A Master’s in Service Management is for those seeking a career working with sustainability issues within service organisations. The job market is global and can involve positions within both private and public sectors and in operative as well as consulting positions. Graduates can work as compliance officers, social and environmental sustainability managers, sustainability communicators, or green marketers.